How will NFC Change the Tourism Industry?
Sun, Feb 12 2012 05:20
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| Hotel Clarion Stockholm |
The technology, which enables short range communication between NFC readers and NFC enabled devices, is already here, and widely used around the world with systems such as Visa Wave, enabling wireless card payments and London's Oyster Card, replacing paper train tickets with contactless smartcards.
So the technology is here, and much of the infrastructure enabling it is also here, but the real champions of this technology will be the mobile phone manufacturers, who until now have only launched a limited number of prototypes, such as Google Wallet.
When NFC becomes a standard smartphone feature just like Wifi, Bluetooth and cameraphone's did in recent years, the way we carry out transactions will be transformed, and so too will the way in which we interact and experience our physical surroundings.
Here are a couple of developments to watch out for from Apple in 2012:
- NFC enabled iPhone 5
- iOS 6 opening NFC to app developers
- iWallet with pin verification
So this all sounds very 'payment industry relevant' and you might be thinking, "yeah, but what about tourism?" Well, the idea of 'mobile signage' comes to mind, transforming the way we interpret our surroundings, from exploring a city to discovering the exhibits of a museum. Just imagine, walking through the Guggenheim and being able to scan each piece of art to discover much more through audio descriptions, videos and additional links, or strolling down through Baker Street in London and being able to scan your phone in a film location to go back in time with Sherlock Holmes.
This will all soon be possible and as usual, the winners will be the pioneers who are already prepping themselves up for the next development of mobile technology. There are already two great examples that I can point to; the UNESCO town of Cáceres in Spain lends NFC enabled phones to visitors to explore the city and even pay for museum entrance, and Stockholm's Hotel Clarion, which became the first hotel to pilot NFC room keys.
Of course, in many ways NFC isn't too different to scanning QR codes, but there are a couple of features that will turn NFC mainstream in a way that QR will never achieve. Simple 'scan and accept' style interactions will take away the need for opening apps and trying to align barcodes, whilst encrypted two-way data transmission will facilitate everything from payment processing to complex commands, such as joining local wifi networks to stream rich content, thus removing roaming barriers.
Expect to see lots more in the coming year and if you're working in tourism, get your content mobile ready!
Expect to see lots more in the coming year and if you're working in tourism, get your content mobile ready!
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NTO Social Media Strategies - Return to the Past?
Fri, Feb 3 2012 05:07
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Last week I had the pleasure of chairing the Industry Track at ENTER 2012, without question the leading Conference for IT, Travel & Tourism (IFITT), uniquely bringing together industry and academia in a truly inspiring four days of case studies and cutting edge research.
For my contribution, coming from a destination background and of course being able to speak on behalf of Europe's National Tourism Organisations, I decided to present a few leading DMO case studies. I must say that in researching the presentation topic, I myself became quite surprised with what I found; a re-emergence of experimental 'social networks' running alongside official destination portals.
I did nonetheless find some great examples of some of the cutting edge work being carried out by NTOs, I Need Spain, and Inspired by Iceland being just two of the sites which particularly stood out for me. What had me thinking was, back in the good old days of Myspace and Second Life, anybody and everybody set out to create their own communities, destinations included. In recent years there has been a strong move away from this strategy, focusing once again all development and promotional efforts on 'official portals' with strong engagement within leading social media platforms such as facebook and twitter. In 2012, the age of Facebook connect and all things 'relevant', it seems that NTOs have done full circle.
Take a look at my presentation below, I'll leave you to decide for yourselves if you think this is the right strategy!
For my contribution, coming from a destination background and of course being able to speak on behalf of Europe's National Tourism Organisations, I decided to present a few leading DMO case studies. I must say that in researching the presentation topic, I myself became quite surprised with what I found; a re-emergence of experimental 'social networks' running alongside official destination portals.
I did nonetheless find some great examples of some of the cutting edge work being carried out by NTOs, I Need Spain, and Inspired by Iceland being just two of the sites which particularly stood out for me. What had me thinking was, back in the good old days of Myspace and Second Life, anybody and everybody set out to create their own communities, destinations included. In recent years there has been a strong move away from this strategy, focusing once again all development and promotional efforts on 'official portals' with strong engagement within leading social media platforms such as facebook and twitter. In 2012, the age of Facebook connect and all things 'relevant', it seems that NTOs have done full circle.
Take a look at my presentation below, I'll leave you to decide for yourselves if you think this is the right strategy!
Make sure you do skim through the whole presentation, because right at the end you will discover a superb campaign 'Holidays Without Internet' from Switzerland Tourism in which you become part of the video commercial by clicking Facebook connect. If you ever doubted the creativity of NTOs, this will make you think again.
Digitally Connected at 30,000 Feet
Fri, Nov 26 2010 02:35
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This week saw the iPad come into it's own with the launch of the much awaited version 4.2 of Apple's iOS mobile operating system, bringing multitasking, wireless printing and wireless media streaming to your TV with 'AirPlay'. The launch of 4.2 takes the iPad to a new level, making it all the more viable as a serious work-play addition to your digital life.
However, perhaps more exciting is not what is already here, but what is still to come; the iPad, as 'groundbreaking' and 'magical' as it is, is still a long way from realising it's true potential. Traditional media could soon be seeing a digital resurgence, with Apple taking their cut of the royalties, as next week, iPad owners will see yet more goodies to fill their Christmas stockings, with two of the worlds biggest business leaders, media mogul Rupert Murdoch and serial entrepreneur Richard Branson both lining up high-profile launch events of their upcoming 'tablet only' journals.
Murdoch has supposedly teamed up with Steve Jobs in the announcement of an iPad only newspaper simply called 'The Daily', putting aside their polarised political views for a no doubt highly lucrative piece of the digital publishing cake. Branson, on the other hand, is launching an iPad only magazine aimed at young and successful business and career minded individuals focusing on business, lifestyle, tech and travel.
These anticipated announcements coincide with the launch of iOS 4.3 perhaps as early as next week, set to bring further enhancements to AirPrint and a digital subscriptions directly through iTunes. The question Destination Marketing Organisation and National Tourism Organisations should have on the tip of their tongues, is "what does this mean for me?" For PR, the opportunities are huge; digital publications reaching a highly targeted demographic of individuals with high disposable income, and a thirst for travel. Digital publications are going to be a lot more than simply distributing PDF versions of existing magazines, but highly interactive, quality content integrated with video, audio, and live commenting. For readers, the pleasure of reading will be turned completely on its head and for advertisers, there's finally a chance for print, digital print that is, to prove its worth and demonstrate return on investment.
Campaign reporting will no longer mean inflated circulation figures and roughly defined targeting, but a wealth of powerful data in the palm of the hands of marketeers. Placing an add in a digital publication will mean knowing exactly how many people saw the ad, how much time was spent on it and how many showed a registered interest by taping through to more content. Even more valuable, a call for action can really lead to action and a digital print image ad for the Alps, can become a video of your next skiing holiday.

Digital publications aren't a completely new concept however, Pixel Mags, one of the leading providers of digital publications has been doing it since the launch of the iPad months ago. Pixel Mags offer an out of the box solution for publishers to go digital and offer free or paid for publications through individual one-off in-app purchases. The Pixel Mags experience is nice, but not extraordinary and it certainly doesn't take advantage of the iPad's features. Other publishers have also gone digital with dozens of newspapers and magazines providing digital versions, some impressively interactive versions too. Why next weeks announcement will be a real game changer is down to the introduction of a subscription service through the App Store, taking away that painful decision making moment each time a user is in two minds whether or not to press 'buy', and the endorsement of digital media from three industry leaders; Apple, Newscorp and Virgin.
| ENTER, strategy, IFITT, NTOs, social media, destinations, Tourism
3D to 2D - QR Codes in Tourism
Thu, Nov 18 2010 02:59
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Its sometimes a challenge for marketers to work with traditional media due to the broad targeting and challenges in measuring conversion or instant results. Whilst the newspaper industry prepares for total meltdown, the letters 'QR' may just keep them going for another year.
I recently ran a workshop at ETC's e-Business Academy in Belgrade, looking at maximising the return on investment from print media. Working on a daily basis with colleagues all over the world who are better acquainted with the use of more traditional marketing methods, it can often be a challenge to see meaningful results measurement against media plans that promise mind bogglingly high distribution estimates. My contact at digital agency, Last Exit, casually mentioned to me last week that 'nobody can sell print media on it's own these days', and he's right.
One way however, of increasing the value of print is to integrate a direct call to action through the use of 2D Barcodes, the most widely used being QR, or, Quick Response. These little square barcodes allow consumers to pull out their phones, point, snap and interact. QR codes can be used to take consumers directly to a website, video or audio clip, address card, directions or even open and run an app on their phone.
You might be surprised to hear that this technology isn't actually particularly new and was first developed by Toyota in 1994. Its marketing value has been exploited by Japanese phone makers for the last five years and is finally starting to take off in the west. Many of today's handheld devices come with QR scanning software as standard, using the phone's camera to scan and decrypt, whilst others such as the iPhone have a range of apps that'll allow you to do just that.
For tourism, the possibilities are endless. Extending an awe inspiring photograph to become a video of a dream vacation in the palm of your customer's hand is a mighty powerful advantage. Imagine picking up a travel brochure in town, taking it back, skimming through, then scanning each package to actually be taken there. Or how about picking up the weekly travel supplement in the Guardian and seeing a great ad showing La Tomatina tomato throwing festival in Spain and the having the ability to see it all in action! Equally, if you're running a database building campaign with sweepstakes, why not make it easy by taking readers directly to the entry form on their phones?

If after reading this you're now feeling inspired then you'll be pleased to know that it takes less than five minutes to create a QR code and there are plenty of free tools available on the web to get you started, just give it a google. For those looking to really show off, if you check the guidelines carefully, you'll find that you can fully brand and customise the code's look and feel to move away from the somewhat dull black and white code.
In terms of awareness and adoption, QR is still relatively new, however my prediction is that 2011 will be 'the year of QR' alongside 'year of the tablet'. For destination marketing organisations who like to get their foot in the door first, this is one not to miss. It drives conversion, it's totally free and it lends itself perfectly to DMOs and NTOs who should be doing everything to make sure they own the inspiration stage of the travel distribution process.
Location:Hoornestraat,Brussels,Belgium
| ENTER, strategy, IFITT, NTOs, social media, destinations, Tourism
Emerging Trends in Travel Distribution
Sat, Nov 13 2010 03:11
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The recent launch of Google Preview takes search engine optimisation to a new level and will certainly be welcomed by Destination Marketing Organisations and National Tourism Organisations.
Having recreantly given a talk at Open Travel's 2010 European Conference about the changing trends in travel distribution, I spoke virulently about the need for NTOs to not forget the importance of SEO amongst th excitement and opportunities presented by social media. Echoing the comments of Amy Scarth during the European Travel Commission's e-Business Academy this year in Belgrade, I reminded delegates that 'Content is Still King' and I'd the first to hold my hand up and admit fault in underestimating its importance of good quality, relevant content in a crowded marketplace.
However, things might be just about to change as Google Preview means it's no longer all about content; design matters too! This will come as welcomed news to tourism marketeers who invest heavily in site design. With no sales to measure conversion rates against, for DMOs it really is all about design, branding, usability and conveying an emotive, lasting and memorable image of the destination to potential visitors.
In my talk at Open Travel, I demonstrated through a few simple search terms how DMOs struggled to fight for real estate on the first page of results on Google. The impossibility of competing with advertisers who bid generously on commercially valuable keywords alongside favoured news sources, tweets and the uncrushable high rankings of wikipedia makes it very difficult for NTOs and DMOs as the official tourism information providers to even get a look in. Even organic search results are these days cluttered with millions of commercial sites who's aggressive SEO strategies of producing reams of poor quality copy laden with key words and key phrases make it a difficult marketplace to in which to compete. In my talk, I gave a SWOT analysis showing the strengths, weaknesses, opportunities and threats that DMOs find themselves facing today and Google, at least until now was certainly more of a threat than an opportunity.

Preview is a real game changer for the industry and might finally bring rewards for those not simply trying to make a quick buck, putting non-commercial information providers back in the game. The news of Google Preview will also mean a blow to sites offering poor destination information only designed to drive visitors to click on cookie loaded keywords or complete bookings on their site. Finally DMOs, NTOs, journals and bloggers might just be back in control of the inspiration and understanding stage of the travel distribution process. Thank you Google!
Having recreantly given a talk at Open Travel's 2010 European Conference about the changing trends in travel distribution, I spoke virulently about the need for NTOs to not forget the importance of SEO amongst th excitement and opportunities presented by social media. Echoing the comments of Amy Scarth during the European Travel Commission's e-Business Academy this year in Belgrade, I reminded delegates that 'Content is Still King' and I'd the first to hold my hand up and admit fault in underestimating its importance of good quality, relevant content in a crowded marketplace.
Emerging Trends in Travel Distribution
View more presentations from Nicholas Hall.
However, things might be just about to change as Google Preview means it's no longer all about content; design matters too! This will come as welcomed news to tourism marketeers who invest heavily in site design. With no sales to measure conversion rates against, for DMOs it really is all about design, branding, usability and conveying an emotive, lasting and memorable image of the destination to potential visitors.
In my talk at Open Travel, I demonstrated through a few simple search terms how DMOs struggled to fight for real estate on the first page of results on Google. The impossibility of competing with advertisers who bid generously on commercially valuable keywords alongside favoured news sources, tweets and the uncrushable high rankings of wikipedia makes it very difficult for NTOs and DMOs as the official tourism information providers to even get a look in. Even organic search results are these days cluttered with millions of commercial sites who's aggressive SEO strategies of producing reams of poor quality copy laden with key words and key phrases make it a difficult marketplace to in which to compete. In my talk, I gave a SWOT analysis showing the strengths, weaknesses, opportunities and threats that DMOs find themselves facing today and Google, at least until now was certainly more of a threat than an opportunity.

Preview is a real game changer for the industry and might finally bring rewards for those not simply trying to make a quick buck, putting non-commercial information providers back in the game. The news of Google Preview will also mean a blow to sites offering poor destination information only designed to drive visitors to click on cookie loaded keywords or complete bookings on their site. Finally DMOs, NTOs, journals and bloggers might just be back in control of the inspiration and understanding stage of the travel distribution process. Thank you Google!
| ENTER, strategy, IFITT, NTOs, social media, destinations, Tourism
